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How ace335 Handles Your Personal Data

This Privacy Policy covers what data ace335 collects from your account, how we use it, and who we share it with — including information tied to your bKash, Nagad or Rocket payment activity.

Account data protectionPayment privacy: bKash, Nagad, RocketCookie and device dataYour rights to access and correctionDirect contact for data requests
ace335 How ace335 Handles Your Personal Data
DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data held by ace335, you can reach our support team directly through the channels below. Requests tied to payment data — such as transaction records from bKash, Nagad or Rocket — are handled through the same contact paths. We aim to acknowledge your request promptly and respond with a clear outcome.

Live Chat Open the chat widget inside your account dashboard. Raise a data request and our team will log it and respond within the session or follow up by email.
Email Support Send your data request to our support address listed in the account settings page. Include your registered mobile number so we can verify your identity quickly.
Account Help Centre The Help Centre inside your account covers common privacy questions — including how to update your mobile number linked to bKash, Nagad or Rocket.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply practical security measures across your account and payment data. These are not abstract commitments — they affect how your information is stored, accessed and removed when you ask us to act on it.

Account Security

Your account uses OTP verification on login and on sensitive changes like updating your linked bKash or Nagad number, reducing the risk of unauthorised access.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings.

Data Retention

Account and payment records are kept for the period required by applicable law. Once that period ends and you have no active account, we remove identifying data from live systems.

Requesting Changes

You can request a copy of your stored data, ask us to correct inaccuracies or ask for deletion by contacting support through live chat or the email address in your account settings.

Privacy Policy Questions We Get Most

These are the questions we hear most often about how ace335 handles your personal data, your rights as an account holder and what happens to payment information you share with us.

We store the mobile number you link to your account for payment matching purposes. We do not store your wallet PIN or any authentication credentials from bKash, Nagad or Rocket.

Only authorised staff with a direct operational need — account verification, payment support, fraud review — can access your personal data. It is not shared with unrelated third parties for marketing.

Yes. Contact us through live chat or your account email to raise a deletion request. We will process it in line with our retention obligations and confirm when it is done.

Session cookies keep you logged in as you move between sections. Analytics cookies help us see which parts of the platform are used most. Neither type accesses your wallet app directly.

Transaction records tied to bKash, Nagad or Rocket payments are kept for the legally required period. Personal profile data is removed from active systems once that period ends.

Go to account settings to update basic details yourself. For changes to your registered mobile number or identity documents, raise a request via live chat so our team can verify the update securely.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.